Smart Service: Implementation Internet of Things (IoT) in Modern Service Business Transformation
DOI:
https://doi.org/10.36914/jrtk.v1.i1.15Kata Kunci:
Internet of Things, Smart Service, Transformasi Digital, Bisnis JasaAbstrak
Transformasi digital telah mendorong perubahan signifikan dalam berbagai sektor bisnis jasa, terutama melalui pemanfaatan Internet of Thing (IoT). Penelitian ini bertujuan untuk mendeskripsikan implementasi IoT dalam berbagai sektr bisnis jasa serta menganalisis dampaknya terhadap efisiensi operasional dan pengalaman pelanggan. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan observasi terhadap berbagai platform layanan digital yang mengadopsi teknologi IoT. Data dikumpulkan melalui dokumentasi sistem layanan dan studi literatur terdahulu. Hasil penelitian menunjukan bahwa implementasi IoT mampu meningkatkan efisiensi operasional melalui monitoring real-time, otomatis proses, serta integrasi sistem layanan. Selain itu, IoT juga meningkatkan transparansi layanan dan kualitas pengalaman pelanggan melalui akses informasi yang lebih cepat, akurat dan berbasis data. Pada pengusaha kecil seperti binatu, IoT mendukung kontrol mesin, pengelolaan operasional, dan komunikasi pelanggan secara lebih efektif. Namun demikian, tantangan seperti keterbatasan infrastruktur, biaya implementasi, serta rendahnya literasi digital masih menjadi hambatan utama, khususnya bagi UMKM. Penelitian ini menegaskan bahwa IoT berperan sebagai enabler utama dalam transformasi menuju smart service yang adaptif, responsif, dan basis data.
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