Smart Service: Implementation Internet of Things (IoT) in Modern Service Business Transformation
DOI:
https://doi.org/10.36914/jrtk.v1.i1.15Keywords:
Internet of Things, Smart Service, Digital Transformation, Service BusinessAbstract
Digital transformation has driven significant changes in various service business sectors, particularly through the utilization of the Internet of Things (IoT). This study aims to describe the implementation of IoT in various service business sectors and analyze its impact on operational efficiency and customer experience. The research employs a descriptive method with an observation approach, focusing on digital service system in sectors such an transportation, logistics, healthcare, hospitality, and small-scale service businesses. Data were collected through system documentation and a review of relevant literature. The findings indicate that IoT implementation enhances operational efficiency through real-time monitoring, process automation, and system integration. Furthermore, IoT improves service transparency and customer experience by enabling faster, more accurate, and data-driven interactions. In small service businesses, such as laundry service, IoT supports machine control, operational management, and customer communication more effectively. However, challenges such as limited technological infrastructure, high implementation costs, and low digital literacy remain significant barriers, particularly for small and medium enterprises. This study highligth the strategic role of IoT as a key enabler in transforming conventional service into smart services that are more adaptive, responsive and data driven.
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